Due to the highly technical nature of the relationship Syngraphics.com has with its clients, we often need to sign Non-Disclosure Agreements (NDAs) with our clients. We respect the need and desire for our clients to keep their intellectual property (IP) and technical know-how out of their competitors' hands. This Privacy Policy describes what information we collect and how we use that information in providing our products and services to you.

Contact Information

Contact information includes your name, address, email address, and may include credit card or bank account number. We reserve the right in the future to link such usage information to contact information or personal nonpublic information for each customer or visitor to our web sites in order to better understand which information or services are of more value to our customers. Syngraphics.com will NEVER share personal information with third parties.

Technical Information

Technical information includes your product or process titles, functional details and diagrams or drawings. We use this information to understand your product and process in order to correctly represent it in our graphics and animations. Upon request, we will sign a NDA to ensure the safety of your IP.

Additional Information

There are occasions where we may ask for additional information. We do this to be able to better understand your needs, and provide you with services that we believe may be valuable to you. Prior to collecting additional information, we will explain the purpose for which the information will be used. In addition, we may keep information regarding your communications with us such as emails and feedback.

Use of Information

This information is used to inform you of updates or changes to the Service. We may notify you of products and services offered by us, our resellers, affiliates and other third parties that we believe might be of interest to you.

We use your IP address to help diagnose problems with our server, to administer our web site and collect regional demographic information. We use contact information from the registration form to send the user promotional material from some of our partners. Contact information is also used to contact the visitor when necessary.

We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you.

Security

Syngraphics.com takes the security of information very seriously and has established security standards and procedures to prevent unauthorized access to customer information. We use industry standard means such as physical, electronic and procedural safeguards, including data encryption and secure socket layer technology. We update and test our technology regularly to maintain and improve the protection of our customers' information. We restrict access to personal information to employees and service providers for legitimate business purposes to assist in providing services to you. Employees who violate our privacy policy are subject to disciplinary action.

We will take appropriate steps to protect your privacy. Whenever you provide sensitive information (for example, a bank account or credit card number), we will take reasonable steps to protect it. We will also take reasonable security measures to protect your personal information in storage. Credit card numbers are used only for payment processing and are not used for marketing purposes.

Contact

You are welcome to contact us any time for info, help, and customer support. If you ever need to contact us via email, be sure to send us a postcard.

Also, check to see if your question is answered on our FAQs page.